Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be our partners forever. This is the service concept we have always insisted on and advocated.
One.At every step, the first thing that comes to mind is that after customers change from a seller's market to a buyer's market, the consumer's concept of consumption has changed. Faced with many goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as the packaging quality and service quality of the product. Therefore, it is necessary to meet consumers' needs in many ways and to a large extent.
It should stand on the standpoint of the customer (or consumer), not on the standpoint of the company, to study, design and improve services.
Improve the service system, strengthen pre-sales, sales, and after-sales services, help customers solve problems in the use of commodities in time, and make customers feel convenient.
Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction.
Do everything possible to retain existing customers.
Establish all customer-oriented mechanisms. Among them, the establishment of various institutions, the transformation of service processes, etc., should be based on customer needs, and establish a rapid response mechanism to customer opinions.
Second, customers are always right
1. Customers are purchasers of commodities, not troublemakers;
2. Customers understand their needs and hobbies, which is precisely the information that companies need to collect;
3. Because customers have "consistency", arguing with the same customer is arguing with all customers.
Three. Three elements of customer satisfaction:
Product Satisfaction: Refers to customer satisfaction with product quality.
Service Satisfaction: Refers to a positive attitude of customers towards the pre-sales, sales and after-sales services of purchased goods No matter how perfect the product is and how reasonable the price is, when it comes to the market, it has to rely on service. "After-sales service makes long-term customers."
Satisfaction of corporate image: Refers to the public's positive evaluation of the overall strength and overall impression of the enterprise.
The company will further promote to the domestic and foreign markets. The company implements the "7 * 24 service mechanism". The company implements the after-sales service policy of one-year free replacement, three-year warranty and life-long warranty for its products. Welcome to come for consultation.
# Address: No. 22, Xuhai Road, Industrial Park, Xuzhuang Town, Xuzhou Economic and Technological Development Zone
# Phone: +86-18652185732(Sales)
# Telephone: +86-18652185732(service)
# Email: email@example.com